Snapchat has officially responded to a very very popular Change.org petition asking the company to just put everything back where it used to be. In a response signed by the Snapchat team the company says it’s heard the feedback loud and clear and that it acknowledges how the “new Snapchat has felt uncomfortable for many.” Signed by more than 1.2 million people, a milestone that perhaps prompted Snap leadership to draft a response.
Snapchat essentially said tough luck, echoing comments made by CEO Evan Spiegel last week. The company tries to convince users that the new Snapchat will become easier to them over time, but in return also teased a new feature coming soon for iOS and Android that will make it easier to customize your own personal Snapchat with tabs for the Friends and Discover sections of the app. But ultimately it sounds like Snap is saying that its leadership thought long and hard about the redesign and has no intention of reversing the shift.